Question 1

What time is check-in and check-out?

Accepted Answer

Check-in begins at 3:00 PM, and check-out is at 12:00 PM.

Question 2

Can I do early check-in/late check-out?

Accepted Answer

Yes, early check-in and late check-out are available upon request.

Question 3

Is the hotel family-friendly?

Accepted Answer

Yes! We offer family rooms, a kids’ club, seasonal activities, and child-friendly dining options.

Question 4

What leisure facilities are available?

Accepted Answer

We offer indoor/outdoor swimming pools, a spa & wellness centre, a sauna, a fitness gym, and an executive lounge.

Question 5

Are there cultural workshops?

Accepted Answer

Yes, guests can enjoy batik painting, lantern making, calligraphy, and diya painting during festive seasons.

Question 6

Is there a shopping mall connected to the hotel?

Accepted Answer

Yes, The Orchard Pavilions integrates with a lifestyle mall featuring international and local brands — Tang Plaza.

FREQUENTLY ASKED QUESTIONS